What’s next in online service?

Are you really using all available technology to improve service to your members?

I just came across Trunk Club, a service offering style advice to male executives who don’t have style.

Trunk Club has made the leap from face to face advice to a complete online service using webcams.

I can’t imagine a service more demanding of a face to face, “high touch” approach than clothing advice but their model makes sense.

Could it work in finance?

Good webcams now cost less than $100. Why not try it out?

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