Imagine the response if your customers received someone else’s account details in a letter addressed to them.
That is what happened to customers of Goldfish, a credit card subsidiary of Barclays (Telegraph UK).
According to ComputerWeekly a processing error at the printer the company uses to process statements meant the statements were printed
incorrectly. The front page was correct, but subsequent pages contained
the account information of other people.
What procedures do your contractors have to avoid these types of errors? How do you monitor them? (Some of my clients have "dummy members" so they see every mail out). How often do you audit their procedures?
And if something goes wrong do you have a rapid response plan?