The ACCC and franchising complaints

The ACCC has set up a new section on its website explaining the ACCC’s role in relation to franchising complaints and investigations and detailing some matters the ACCC has investigated and taken to the courts.

Although the ACCC notes that many complaints fall outside the jurisdiction of the ACCC and the Trade Practices Act 1974, are of a private contractual nature, or cannot be substantiated to the degree required to allow further action it gives case studies of where enforceable undertakings were obtained (eg Quiznos and You Can Bake-It Franchising P/L) as well as examples of investigations that were inconclusive or reached a mediated settlement (eg The Midas Franchise and Michel’s Patisserie) .

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