Telemarketing outsourcing agreements

If you enter into an agreement with another party to make calls for your business, you must ensure that they are aware of their responsibility to comply with the Do Not Call Register Act (DNCR Act).

Under section 12 of the DNCR Act, you must include an express requirement in the agreement that they comply with the DNCR Act.

You should also be aware that under section 139 of the Telecommunications Act 1997, you must include an express requirement in your telemarketing or fax marketing agreements that the other party must comply with Part 6 of that Act, which concerns industry codes and standards.

The current relevant industry standard is the Telecommunications (Do Not Call Register) Telemarketing and Research Calls) Industry Standard 2007.

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