The Independent Reviewer has delivered her Final Report on the Review of the Code of Banking Practice.

The Code sets out the banking industry’s key commitments and obligations to customers  

The Reviewer makes a range of recommendations including in the following areas:

• responsible lending
• financial hardship
• debt collection
• fees and charges
• direct debits account switching
• electronic banking
• communication
• account suitability
• disclosures
• chargebacks
•  customers in remote indigenous communities
•  unfair contract terms    
• account combination
• use of finance and mortgage brokers
• promotion of the code