New Telecommunications Industry Ombudsman appointed

The Minister for Communications, Information Technology and the
Arts, Senator Helen Coonan, has announced the appointment of Ms
Deirdre O’Donnell as the Telecommunications Industry Ombudsman (TIO).

The TIO is a free and independent dispute resolution scheme for
small business and residential consumers with unresolved complaints
regarding their telephone or internet services. The TIO has the
authority to make decisions that are legally binding upon
telecommunications companies.

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