Mutual Banking Code of Practice Annual Report

The Code Compliance Committee has released its Annual Report for 2012-2013 on the Mutual Banking Code of Practice.

The Report contains useful charts and tables which analyse complaints by service/product and the issues involved.

The breaches are mainly related to:

  • Service
  • Transactions
  • Privacy and confidentiality
  • Advertising
  • Closure of accounts
  • Communication
  • Training
  • Dispute resolution.
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