The Financial Services Council (FSC) has announced that the new Life Insurance Code of Practice which takes effect from 1 July 2023 will include a requirement for insurers to develop and publish a policy on supporting people experiencing family and domestic violence.

In the meantime the FSC has released (voluntary) new industry-wide guidelines on family and domestic violence setting out 11 areas that each life insurer’s policy might cover.

The Code requires life insurer subscribers to have internal policies and training to understand and decide how best to support customers and others who experience family and domestic violence, and to have a publicly available policy about how they will support affected customers.

If you found this article helpful, then subscribe to our news emails to keep up to date and look at our video courses for in-depth training. Use the search box at the top right of this page or the categories list on the right hand side of this page to check for other articles on the same or related matters.