We know from client enquiries that more financial service providers are looking at online services. But how many customers are actually using them?
In this post Charis Palmer from Online Banking Review comments on a CCi Digital Futures Report (pdf) which shows that two thirds of users bank online and the majority of those that do are frequent users. Almost four in ten users are banking online weekly (38.7%) while 15.4% are daily users.
In Charis’ post there is a video of her interview on Sky Business Channel which summarises the position well. She also links to a story on Banking 2.0.
But there are compliance issues as previously discussed.