The General Insurance Code Governance Committee has released its Annual Report for the 2022-2023 financial year.

The report analyses the insurance industry’s compliance with the 2014 General Insurance Code of Practice (2014 Code) and the 2020 General Insurance Code of Practice (2020 Code).

The report discloses breach data including:

• 58,104 breaches self-reported by subscribers for the period 1 July 2021 to 30 June 2022
• 123 significant breach matters reported by Code subscribers (up from 116 in 2021–22)
• 86 significant breaches referred to the Australian Securities and Investment Commission (ASIC) since 31 December 2022

Most significant breaches affected multiple insurance classes while 16% of significant breaches related to travel insurance. The GICGC attributed this to the aviation industry and airports struggling to keep up with faster than expected post-COVID travel recovery.

The break up of classes is:

Multiple classes: 25%
Personal motor: 19%
Personal travel: 16%
Personal home building: 16%
Personal home building & contents: 10%
Personal & domestic property: 9%
Commercial: 4%
Personal home contents: 1%

Claims handling obligations were breached 46 times, impacting 159,677 consumers.

1 in 5 individual obligations breached in significant breach reports concerned a failure to honour pricing promises. 60% of these came from only four subscribers.

Discounts not being honoured had the greatest consumer impact, with 2.8 million consumers affected by these breaches.

The 2020 Code defines a significant breach as a breach that is determined to be significant by reference to:
a. the number and frequency of similar previous breaches;
b. the impact of the breach, or likely breach, on a subscriber’s ability to provide its services;
c. the extent to which the breach, or likely breach, indicates that a subscriber’s arrangements to ensure compliance with the Code are inadequate;
d. the actual, or potential, financial loss caused by the breach; and
e. the duration of the breach

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