ASIC has announced improvements to its online
services that will make it easier for consumers and investors to make a
complaint about a licensed financial services business.
Information contained on the online register of financial service licensees will now include
details of the external dispute resolution (EDR) scheme(s) each
licensee belongs to.
Anyone phoning the ASIC call centre on 1300 78 08 08 will
be told how to progress their complaint, or transferred directly to the
appropriate EDR scheme.