Financial Ombudsman Service changes

The latest Financial Ombudsman Service Circular announces that from 1 January 2012, FOS will assume jurisdiction for disputes relating to Traditional Trustee Company Services.

FOS also discusses the following issues:

  • In respect of the electronic communication of insurance policy terms FOS advises that it will generally conclude that an Financial Services Provider does not, simply by putting information on its website, convey the information to a consumer unless there is a clear indication that the consumer received the information.
  • It has identified default listings on a customer’s personal credit file for the accelerated amount of the debt, rather than the actual amount that was 60 days overdue, as a definite systemic issue. If the credit provider wishes to list the full amount owing (as accelerated) then it must wait at least another 60 days after reporting the initial default before doing so.
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