In ADO and Telstra Corporation Limited (Privacy) [2023] AICmr 47 Telstra was fined by the Deputy Privacy Commissioner $2,154.37 for economic and non-economic loss caused by the interference with the complainant’s privacy by granting a third party full authority to access information on the complainant’s account, purchase new devices and services on the account and make changes to services and information on the account. This was done without the complainant’s knowledge.

The third party changed the complainant’s address so that the complainant did not receive default notices.

The complainant became aware of the above events when they prepared their credit file to obtain finance for purchasing a property.

Telstra was also ordered to communicate and arrange with the Credit Reporting Body for the complainant’s address to be corrected and for the credit enquiry to be removed from the complainant’s credit file.

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