The Australian Financial Complaints Authority (AFCA) has published its Superannuation Complaints Guide to reflect changes that have occurred since AFCA was established in 2018.
The new guide is designed to assist consumers and financial firms by providing guidance about how AFCA interprets and applies relevant statutory powers, its Rules and practices relevant to superannuation complaints.
The guide does not introduce any changes to AFCA’s management of complaints.
AFCA is the complaints resolution scheme for superannuation complaints made on or after 1 November 2018.
Superannuation providers are required by law to become members of AFCA so that complaints against them can be resolved under the AFCA Rules.
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Author: David Jacobson
Principal, Bright Corporate Law
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About David Jacobson
The information contained in this article is not legal advice. It is not to be relied upon as a full statement of the law. You should seek professional advice for your specific needs and circumstances before acting or relying on any of the content.
