AFCA has released two Approaches in respect of general insurance complaints:
- an updated approach to non-disclosure and misrepresentation, which reflects legislative changes implemented since its previous approach was published; and
- a new approach to the duty to take reasonable care not to make a misrepresentation, which explains how AFCA will consider complaints involving the duty to take reasonable care not to make a misrepresentation in general insurance.
AFCA has also released an updated insurance premium increase factsheet and new EDR Response Guide regarding general insurance premium increase complaints.
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Author: David Jacobson
Principal, Bright Corporate Law
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About David Jacobson
The information contained in this article is not legal advice. It is not to be relied upon as a full statement of the law. You should seek professional advice for your specific needs and circumstances before acting or relying on any of the content.
