Quiz: Assess your corporate culture

Assess your corporate culture

Identify the issues that affect your organisation's culture . See what you are doing well and what you can do better.

Select the description that best describes your organisation's Risk and Compliance Department
- Risk and Compliance is under resourced and is regarded as a cost
- Risk and Compliance Reports are a standard Board agenda item
- Risk and Compliance has no direct access to senior management
Does your compliance plan include the following?
- problems are quickly identified and escalated
- disciplinary action is imposed for repeated breaches
- staff are not encouraged to report problems
Does your organisation have a formal process for dealing with regulatory investigations and notices?
- No, all regulators' letters go to the compliance officer
- Yes, all regulators' statutory notices are directed to the CEO
- Yes, if a regulator's officers come with a notice they must be shown to a private meeting room and not allowed to wait unattended in reception.
Does your organisation have a written values statement?
- No, everyone knows what we stand for
- Yes, every decision we make is checked against it
- Yes, it is hanging in the staff kitchen
Has your Board determined your organisation's risk appetite?
- No, we decide on risk on a case by case basis
- No, we don't want to restrict our staff's initiative.
- Yes, staff must know the sort of business we want and how we do it.
Are you heavily reliant on IT for your business?
- Yes, in order to reduce staff costs
- Yes, but we regularly review software processes to reflect business and regulatory changes
- Yes, but we outsource IT
Do you have a person responsible for fraud and corruption risk?
- Yes, our internal auditor checks the cash float
- Yes, we have an anti-bribery, corruption and AML/CTF policy which is managed by a specific person
- No, but we only make facilitation payments where customs require it.
Are you a customer-focussed organisation?
- Yes, we are sales-focussed
- Yes, our products and systems are designed to meet customer needs
- Yes, but the customer is not always right and we have to make a profit
How are complaints from customers handled?
- if customers have a problem the sales department fixes it straight away.
- we have a complaints officer who has to reply to customers within 24 hours
- we only keep a record of formal disputes
Do you use mystery shoppers (or similar) to check on staff compliance with customer procedures?
- No, we trust our staff to do the right thing
- Yes, it is an important monitoring tool we use to identify training needs
- Yes, we use it to discipline staff
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Quiz: Assess your corporate culture

Assess your corporate culture

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Assess your corporate culture

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