Assess your corporate culture Identify the issues that affect your organisation's culture . See what you are doing well and what you can do better. Select the description that best describes your organisation's Risk and Compliance DepartmentRisk and Compliance is under resourced and is regarded as a costRisk and Compliance Reports are a standard Board agenda itemRisk and Compliance has no direct access to senior managementDoes your compliance plan include the following?problems are quickly identified and escalateddisciplinary action is imposed for repeated breachesstaff are not encouraged to report problemsDoes your organisation have a formal process for dealing with regulatory investigations and notices?No, all regulators' letters go to the compliance officerYes, all regulators' statutory notices are directed to the CEOYes, if a regulator's officers come with a notice they must be shown to a private meeting room and not allowed to wait unattended in reception.Does your organisation have a written values statement?No, everyone knows what we stand forYes, every decision we make is checked against itYes, it is hanging in the staff kitchenHas your Board determined your organisation's risk appetite?No, we decide on risk on a case by case basisNo, we don't want to restrict our staff's initiative.Yes, staff must know the sort of business we want and how we do it.Are you heavily reliant on IT for your business?Yes, in order to reduce staff costsYes, but we regularly review software processes to reflect business and regulatory changesYes, but we outsource ITDo you have a person responsible for fraud and corruption risk?Yes, our internal auditor checks the cash floatYes, we have an anti-bribery, corruption and AML/CTF policy which is managed by a specific personNo, but we only make facilitation payments where customs require it.Are you a customer-focussed organisation?Yes, we are sales-focussedYes, our products and systems are fair and designed to meet customer needsYes, but the customer is not always right and we have to make a profitHow are complaints from customers handled?if customers have a problem the sales department fixes it straight away.we have a complaints officer who has to reply to customers within 24 hourswe only keep a record of formal disputesDo you use mystery shoppers (or similar) to check on staff compliance with customer procedures?No, we trust our staff to do the right thingYes, it is an important monitoring tool we use to identify training needsYes, we use it to discipline staffDo you pay staff bonuses or commissions?No, we only pay an annual salary.Yes, it includes a component based on sales by the employee.Yes, it is based on a company wide performance, not individual sales.Does your Board get involved with the business outside the boardroom?No, the Board only meets in the boardroom for monthly meetings .Yes, it visits branches and other sites from time to time.Yes, the board reviews employee surveys and meets staff other than the CEO when relevant. .What is the tone of board meetings?Directors are friendly, respectful and politeDirectors are not afraid to challenge managementThe Board is dominated by one personWhat is the company's attitude toward employee complaints about unethical conduct?Employees do not make complaints as they are afraid of retributionWe have a virtual complaints and suggestion box where complaints can be made anonymouslyEmployees can make complaints to their supervisor or to a more senior manager if they wishAre employees who deliver significant financial results exempt from the usual ethical rules?No, we do not exempt any employee from rules regardless of their earnings abilityWe need to balance their achievements with restrictions on themSuccessful employees should be given full supportPhoneThis field is for validation purposes and should be left unchanged.
