Financial institutions, insurers, superannuation funds and share registries all need policies and procedures to manage account administration of deceased customers.

ADI’s (i.e. banks, credit unions and building societies) must comply with section 69B of the Banking Act which deals with money of depositors who have died.

This bot will help you with checking compliance with the required procedures.

It does not deal with superannuation fund binding death nominations.

How does it work?

  • You answer a few simple questions about your customer and the bot will reply.
  • By using this service you agree to our terms. It is not legal advice.



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